General Information

This website is owned and operated by Golden Frozen Food. The terms “we,” “us,” and “our” refer to Golden Frozen Food.
By using this website, you accept these Terms & Conditions in full. If you disagree with any part, please do not use our website.

Product Information

• We strive to provide accurate descriptions, images, and pricing of our frozen food products.
• Product availability may vary and is subject to change without prior notice.
• All weights and guarantees are approximate and may differ.

Orders & Payments

• Orders can be placed through our website and will only be processed once payment is received.
• We accept various payment methods mentioned at checkout.
• We reserve the right to cancel or refuse any order due to incorrect pricing, stock issues, or suspected fraudulent activity.

Delivery & Shipping

• Delivery timelines are estimated and may vary depending on location, weather, or unforeseen circumstances.
• We ship as per the storage instructions mentioned on the packaging to maintain quality and safety.
• Delays may occur, and we are not responsible for any damage caused due to improper storage.

Returns & Refunds

• Due to the perishable nature of frozen foods, we do not accept returns once the product has been delivered.
• Refunds or replacements will only be provided if the product is damaged, expired, or incorrect at the time of delivery.
• Claims must be reported within 24 hours of delivery with proper proof (photo/video).

User Responsibilities

• You agree not to misuse this website for fraudulent, harmful, or illegal activities.
• You are responsible for maintaining the confidentiality of your account details.

Intellectual Property

• All content on this website, including images, text, logos, and designs, is the property of Golden Frozen Food and protected under applicable copyright laws.
• Unauthorized reproduction or distribution of content is strictly prohibited.

Limitation of Liability

• We are not liable for any direct, indirect, or incidental damages arising from the use of our website or products.
• We ensure that our products should be as per recommended guidelines. We are not responsible for any adverse effects caused by misuse of our products.

Modifications

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website means you accept the updated terms.

Note: The terms related to promo codes can be changed by Golden Frozen Food anytime.